These Terms of Sale govern the methods and the sale of the art. with Charlotte’s Dress brand marketed and produced by the company Service Srl, with registered office in via Dania n.8, 15076 Ovada (AL), CF and VAT: 01906560063. They form a substantial and integral part of every proposal, order and confirmation of purchase order of the products themselves.

The Conditions of sale applicable to orders forwarded through the website www.charlottesdress.com are those in force at the time of purchase; However, Service Srl reserves the right to update and modify them at any time, at its discretion, without the need to provide any notice to users of the Site. Any changes made will be effective from the date of publication on the
Site and will only be applied to concluded sales from that date.

The Site is reserved for retail sale, this it is intended for the exclusive use of the Consumer, defined by current legislation as “any natural person acting for purposes unrelated to business, commercial, craft or professional activity carried out”.

To make purchases throug the site, the Consumer must strictly possess the age of majority (18 years) and the ability to act, which the Consumer has announced to possess.

In consideration of its commercial policy, the Seller reserves the right not to process orders from parties other than the “consumer” or in any case from orders that do not comply with its commercial policy.

The Terms of Use do not govern the supply of services or the sale of products performed by third parties other than the Seller. Before submitting orders and purchasing products and services from third parties, we recommend to verify their Conditions of sale because the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of monnalisa.com and third parties.


Before proceeding with a purchase, and with the transmission of the order form, the customer will be request to carefully read these Terms of use, to confirm the global and binding acceptance of the Terms of use and the Privacy Policy of the website. Once the customer has expressed his acceptance, he can proceed with the purchase by selecting the confirmation button, as indicated on the site.

The transmission of the order by the customer implies full knowledge of these General Conditions and Terms of use and their full acceptance. Upon confirmation of the order, the customer will be required to provide personal information, including the shipping address, tax code and payment details. The Customer guarantees that all personal information provided are true and correct.

Upon receipt of the order the seller will send to the client an e-mail bearing the order number and the informations about the ordered products, the detail of the price of each product, the address of the shipment as well as the payment methods and the estimated delivery times. The client will have to verify whitout delay the content of the comunication and report immediately to the seller any mistakes or omissions.

However this e-mail does not constitute automatic acceptance of the same order.

Service srl reserve indeed the right to refuse the order of the client in case of a mistake on the informations provided by the client, in case of occurred exhaustion of the available products, in case will prove to be insufficient guarantees of solvency, whenever the order does not correspond to general need of consume, or for reasons of force majeure. In these cases, Service srl will send the communciations by e-mail that the contract has not been completed and that the seller did not comply the purchase order.

If the products displayed are no longer available at the time you last accessed the website or submitted your order form, the Vendor shall inform you of the unavailability of the ordered products. If the order form has been sent and the price has already been paid, the Vendor will refund the amount paid for those items.

The Confirmation of the order will be archived in the Seller’s database for the period of time required to process the orders and in any case in accordance with the law.


3.1 The prices of each article are to be considered VAT inclusive. The prices, the products for sale on the website and/or their characteristics, may be subject to changes without notice. Such deviations operate only for orders not yet confirmed to the date of the same changes. In any case, before sending the order, the Client is invited to check the final sales price.

3.2. The prices of the products are standard packaging costs inclusive, VAT inclusvie (whenever applicable) and eventual direct taxes (whenever applicable), while they not include the shipping costs which are counted before the transmitted order confirmation from the Vendor to the Client and that the same Client undertakes to contribute the Vendor in addition to the price showen on the  website.

3.3. The Consumer is responsible for any possible further cost, charges, taxes, and/or duty that a given country were to be applied, under whatever title, to any ordered products on the basis of the present general sale conditions.


The payment of the price of the products purchased through the web site must be made simultaneously at the transmission of the order confirmation from the Seller to the Client: which expressly accept that completion of the contract by the Seller will begin at the moment of the crediting of the price of the product/s purchased on the bank account of the Vendor himself.

All digital payment procedures are made through a protected connection, directly connected with the banking institution holder and manager of the payment service online; the datas are transmitted ecrypetd guaranteeing the protection of the transmition of the data. The sales prices of the products showed and indicated on www.charlottesdress.com are VAT included and any other tax that may be applicable in realation to the sale

The prices of the products could be subject to updates.

The customer can choose between the following payment methods:

  2. PAYPAL;


  1. In case of payment with CREDIT CARD, the financial informations (card number, expiration date, CVV) will be forwarded through encrypted protocol to Banca Sella who provides the relative electronic payment services at distance. This informations will be not used from the Vendor if not for complete the relative procedures to the purchase and for issue the relavant refunds in case of exercise the right of withdrawal.
  2. In case of payment through the PAYPAL site, the customer is invited to follow the procedures present within the its site.

The datas on the PayPal site will be treated directly from the latter and will not be transmitted or shared with the Vendor, who will not be able to know and memorize in no way the credit card details connected to the account PayPal, or details of any other payment instrument connected with this account. The total amount due will be charged from PayPal contextually at the end of the on line contract. In case of termination of the purchase contract and in any other case of refund, for any reason, the amount of the refund in favour of the Customer will be credited on your PayPal account. The credit time on the payment instrument connected to this account, depends exclusively on PayPal and on the banking system. Once prepared the crediting order in favour of this account, Service srl cannot be held responsable for eventual delay or omission on the credit of the amount to refund, to contest them will be necessary to turn directly to PayPal.

  1. In case of BANK TRANSFER, the Customer, once confirmed the order, will have to make a bank transfer to the bank coordinates received through e-mail with the order confirmation. The proof of payment is given to the entered credit of the amount of the bank transfer on the account of the Vendor.

It will be necessary to send a copy of the payment by e-mail within 72 hours from the receiving of the order confirmation.

If the Vendor will not receive the copy of the done payment within that period, will provide to the cancellation of the order.


To find out the specific shipping methods for the products, access the Shipping section. The indications contained in this section form an integral and substantial part of these General Sales Conditions and, therefore, they are considered fully known and accepted at the moment of the order. To be considered that the shipping and delivery terms indicated are approximate.

All shipments to countries outside the European Union, as requested by customs procedures, are accompanied by an official invoice stating the value of the individual items.

Service srl will do its best to ensure delivery with the courier within the delivery time specified in the order confirmation, but is not responsible for any delays due to customs operations and checks, or for reasons beyond its control.


The Customer has the right to request a return within 14 (fourteen) days. The period expires after 14 days from the moment the Customer or a third party acquires physical possession of the goods.

To find out the specific ways to request a return, please refer to the Return and refund section, paying attention to what is reported in this section because the indications contained therein are an integral and essential part of these Terms of Use and, therefore, are considered to be known and accepted with the transmission of the order form.


7.1) All products sold by Service srl are covered by the 24 (twenty-four) month warranty for lack of conformity, pursuant to Title III of Legislative Decree 206/2005. To benefit from the warranty assistance, the Customer must keep the invoice, or the payment receipt, together with the transport document.

7.2) Under penalty of forfeiture of this warranty, the Consumer has the burden of reporting any defects and non-conformities no later than 2 (two) months from the discovery, by e-mail to the address customercare@charlottesdress.com.

7.3) The application of any guarantee in the event of use or washing of the Product that does not comply with that of the Product and with the instructions / warnings provided by the Seller and / or the Manufacturer, or reported in the illustrative reference documentation, in the tags or labels.

7.4) In the presence of a defect of conformity, the Customer has the right, at his choice, to repair or replace the defective good by the seller, without charge, unless the requested remedy is impossible or excessively expensive compared to the other . If replacement or repair are not possible, the consumer is still entitled to a reduction in the price or to have a sum, commensurate with the value of the goods, in return for returning the defective product to the seller.


8.1. The Consumer declares to be informed that all trademarks, trade names, as well as any distinctive sign, name, image, photograph, written text or graphics used on the Website or relating to the Products are and remain the exclusive property of Service srl. Access to the Site and / or purchase of products do not cause any transfer of the same rights to the Consumer.

8.2. The contents of the Site shall not be reproduced in whole or in part, nor be transferred by electronic or conventional means, nor modified, nor used for any purpose without the prior written consent of CARLA G. Srl.


 Service srl is committed to protect the Customer’s personal information for the entire online sales process. However, it is not possible to guarantee the security and integrity of the data transmitted to the website and therefore the seller cannot be held responsible for damages or losses due to the use of the internet, as in the case of hacking (illicit intrusion to computer systems).

Service srl is not responsible for any fraudulent or illegal use that may be made by third parties, credit cards, checks and other means of payment, upon payment of the purchased products. Service srl infact, at no time during the purchase procedure is able to know the credit card information since, a secure connection is opened, and transmitted directly to the banking service.

Service srl reserves the right to modify the terms and the conditions contained in this legal note when it is necessary without giving prior notice.

Service srl declines any responsibility from disruptions caused by for example, accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevent, in whole or in part, from giving execution of the contract within the agreed term.


For matters not governed by these terms and conditions of use of this site refers exclusively to the Italian law.

For any disputes arising under these terms and conditions of use of this site and / or use of the site, the ‘sole place of jurisdiction is that of Alexandria.


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